SHI-X AI 商旅助理

一、我们如何收集和使用您的个人信息 I. How We Collect and Use Your Personal Information

我们仅会出于本政策所述的以下目的，收集和使用您的个人信息。我们会遵循最小必要原则，不会收集与提供服务无关的信息。

We will only collect and use your personal information for the purposes described in this Policy. We follow the principle of minimum necessity and will not collect information unrelated to providing services.

（一）注册、登录与账号管理 (1) Registration, Login and Account Management

• 账号注册信息：手机号码、电子邮箱、登录密码；昵称、头像、国籍 / 所在国家或地区（如您主动填写）；与第三方账号绑定信息（如您使用第三方账号一键登录时）。
• Account Registration Information: Mobile phone number, email address, login password; nickname, avatar, country/region (if you voluntarily provide); binding information with third-party accounts (if you use third-party account one-click login).
• 身份核验（如适用）：姓名（或护照姓名）、证件类型、证件号码、证件有效期等。这些信息主要用于遵守法律要求、防止欺诈、保障交易安全等。
• Identity Verification (if applicable): Name (or passport name), ID type, ID number, ID validity period, etc. This information is mainly used to comply with legal requirements, prevent fraud, and ensure transaction security.

（二）提供本地生活服务和第三方服务接入 (2) Providing Local Life Services and Third-Party Service Access

• 位置信息：基于 GPS、Wi-Fi、基站的地理位置信息；您手动选择的城市、区域等。
• Location Information: Geographic location information based on GPS, Wi-Fi, base stations; cities, regions manually selected by you, etc.
• 浏览与搜索记录：您在 Shi-x 内的浏览页面、点击行为、搜索关键词、访问时间等。
• Browsing and Search Records: Pages you browse within Shi-x, click behavior, search keywords, access times, etc.
• 订单与预约信息：商品 / 服务名称、单价、数量、订单金额、预约时间、商家信息等；下单时间、订单状态。
• Order and Appointment Information: Product/service name, unit price, quantity, order amount, appointment time, merchant information, etc.; order time, order status.

（三）支付与交易安全 (3) Payment and Transaction Security

• 支付相关信息：支付渠道、支付结果、支付时间等。
• Payment-Related Information: Payment channel, payment result, payment time, etc.
• 风险控制与防欺诈：结合订单信息、设备信息、IP 地址、操作行为等进行风险识别。
• Risk Control and Fraud Prevention: Risk identification based on order information, device information, IP address, operational behavior, etc.

（四）客服与争议处理 (4) Customer Service and Dispute Resolution

• 您提供的联系方式（如手机号、邮箱、即时通讯账号）；
• Contact information you provide (such as phone number, email, instant messaging account);
• 沟通记录、问题描述、相关截图或录音（若适用）；
• Communication records, problem descriptions, related screenshots or recordings (if applicable);
• 与争议相关的订单信息、交易记录、商家信息等。
• Order information, transaction records, merchant information related to disputes, etc.

（五）保障服务安全运行 (5) Ensuring Safe Operation of Services

• 设备信息：设备型号、操作系统版本、设备标识符等；
• Device Information: Device model, operating system version, device identifier, etc.;
• 网络信息：IP 地址、网络类型、运营商信息等；
• Network Information: IP address, network type, operator information, etc.;
• 操作日志：访问时间、停留时长、崩溃记录、错误日志等。
• Operation Logs: Access time, duration of stay, crash records, error logs, etc.

（六）改进服务、统计分析与产品优化 (6) Improving Services, Statistical Analysis and Product Optimization

在遵守法律法规的前提下，我们可能对收集的信息进行脱敏或匿名化处理，用于统计分析、评估和改进现有功能与服务体验。

Subject to compliance with laws and regulations, we may desensitize or anonymize collected information for statistical analysis, evaluation and improvement of existing features and service experience.

（七）营销与信息通知 (7) Marketing and Information Notifications

在获得您授权的前提下，通过站内消息、弹窗、App 推送、短信、电子邮件等方式发送服务更新、优惠活动等信息。

With your authorization, we may send service updates, promotional activities and other information through in-site messages, pop-ups, App push, SMS, email, etc.

（八）征得授权同意的例外情形 (8) Exceptions to Obtaining Authorized Consent

• 与履行法律法规规定的义务相关；
• Related to fulfilling obligations stipulated by laws and regulations;
• 与签订、履行合同所必需；
• Necessary for concluding or performing a contract;
• 为应对公共卫生突发事件或保护生命健康财产安全所必需；
• Necessary to respond to public health emergencies or protect life, health and property safety;
• 为公共利益实施新闻报道、舆论监督等；
• Implementing news reporting and public opinion supervision for public interest;
• 处理已公开的个人信息；
• Processing publicly disclosed personal information;
• 法律法规规定的其他情形。
• Other circumstances stipulated by laws and regulations.

二、我们如何使用 Cookie 和同类技术 II. How We Use Cookies and Similar Technologies

为确保网站和 App 的正常运转、提升您的访问体验，我们可能使用 Cookie、SDK、像素标签、本地存储等同类技术。

To ensure the normal operation of the website and App and improve your access experience, we may use cookies, SDKs, pixel tags, local storage and other similar technologies.

• 记住您的登录状态和偏好设置；
• Remember your login status and preference settings;
• 统计分析访问数据；
• Statistical analysis of access data;
• 优化页面展示和交互体验。
• Optimize page display and interactive experience.

三、我们如何共享、转让和公开披露您的个人信息 III. How We Share, Transfer and Publicly Disclose Your Personal Information

（一）共享 (1) Sharing

• 与关联公司共享；
• Sharing with affiliated companies;
• 与合作商家/服务提供者共享；
• Sharing with cooperative merchants/service providers;
• 与第三方技术服务商共享；
• Sharing with third-party technology service providers;
• 基于法定情形或合法要求的共享。
• Sharing based on statutory circumstances or legal requirements.

（二）转让 (2) Transfer

一般不会转让，如确需转让将通知您并要求接收方继续受本政策约束。

Generally not transferred. If transfer is indeed necessary, we will notify you and require the recipient to continue to be bound by this Policy.

（三）公开披露 (3) Public Disclosure

不会公开披露，除非征得您的明确同意或基于法律法规要求。

Will not be publicly disclosed unless your explicit consent is obtained or based on legal and regulatory requirements.

四、我们如何存储和保护您的个人信息 IV. How We Store and Protect Your Personal Information

（一）存储地点 (1) Storage Location

在中华人民共和国境内存储和处理。

Stored and processed within the People's Republic of China.

（二）存储期限 (2) Storage Period

• 一般账号信息：在您使用 Shi-x 服务期间保存；
• General account information: retained during your use of Shi-x services;
• 订单及交易记录：按法律法规要求保存；
• Order and transaction records: retained as required by laws and regulations;
• 日志类信息：不超过实现目的所必须的期限。
• Log information: not exceeding the period necessary to achieve the purpose.

（三）安全措施 (3) Security Measures

• 数据加密传输和存储；
• Data encryption transmission and storage;
• 访问控制和权限管理；
• Access control and permission management;
• 安全审计、日志记录与监控；
• Security audit, log recording and monitoring;
• 内部安全与隐私保护培训。
• Internal security and privacy protection training.

五、您的权利 V. Your Rights

• 查询和访问权；
• Right to query and access;
• 更正和补充权；
• Right to correct and supplement;
• 删除权；
• Right to deletion;
• 撤回同意权；
• Right to withdraw consent;
• 账号注销权；
• Right to account cancellation;
• 获取个人信息副本的权利（如适用）；
• Right to obtain a copy of personal information (if applicable);
• 自动化决策的约束权（如适用）。
• Right to restriction of automated decision-making (if applicable).

六、我们如何处理未成年人的个人信息 VI. How We Handle Minors' Personal Information

Shi-x 主要面向具备完全民事行为能力的用户。若您为未满 18 周岁的未成年人，应在监护人同意和指导下使用我们的服务。

Shi-x is mainly aimed at users with full civil capacity. If you are a minor under the age of 18, you should use our services with the consent and guidance of a guardian.

七、您的信息可能如何进行跨境传输 VII. How Your Information May Be Transferred Across Borders

在正常情况下，我们将在中国境内存储和处理您的个人信息。如因业务需要确有必要跨境传输，我们将遵守相关法律法规要求。

Under normal circumstances, we will store and process your personal information within China. If cross-border transfer is indeed necessary for business needs, we will comply with relevant laws and regulations.

八、本政策的更新 VIII. Updates to This Policy

为适应法律法规变化、服务内容调整或其他原因，我们可能适时对本政策进行修订，并通过显著方式通知您。

To adapt to changes in laws and regulations, adjustments in service content or other reasons, we may revise this Policy from time to time and notify you in a prominent manner.

九、如何联系我们 IX. How to Contact Us

• 公司名称： Company Name: 广州适倍科技有限公司 Guangzhou Shipay Technology Co., Ltd.
• 官网： Website: shipay.co
• 联系邮箱： Contact Email: info@shipay.co
• 客服电话： Customer Service Phone: 86-18820000002
• 通讯地址： Mailing Address: 广州市天河区盈凯广场 2504 Room 2504, Yingkai Plaza, Tianhe District, Guangzhou